AOD Consulting Support ServicesDecember 11th, 2013aodsupport
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Even the best cloud and IT solutions need support services that help keep businesses running smoothly.
AOD’s support services are designed to complement your on-premise and cloud environments with comprehensive and professional support services.
AOD’s web-based support portal provides customers with full visibility all aspects into their businesses support status with access to:
• Current and past support issues across the organisation. • IT equipment assets, details, warranty status and more. • Dedicated knowledge base for each customer
Help Desk Services
AOD’s friendly and professional support team handle all support incidents and service requests and can act as either a single point of contact for all staff, or an escalation point for businesses in-house expertise.
AOD’s experienced support team can assist you and your staff with virtually any support issues from smartphones, to laptops to office networking equipment.
All issues are logged and tracked until they are resolved; proving you with the reassurance that even the smallest issues will be addressed.
AOD offers a broad range of options for pro-active maintenance and ongoing management of your on-premise and cloud-based systems that ensure your business-critical systems continue to run reliably and efficiently.
AOD’s support and ongoing maintenance services allow you to put the focus back on your core business and strategic operations.