Support Services 

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AOD Consulting

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Support Services

  • Even the best cloud and IT solutions need support services that help keep businesses running smoothly.
  • AOD’s support services are designed to complement your on-premise and cloud environments with comprehensive and professional support services.
  • AOD’s web-based support portal provides customers with full visibility all aspects into their businesses support status with access to:

Current and past support issues across the organisation.
IT equipment assets, details, warranty status and more.
Dedicated knowledge base for each customer

Help Desk Services

  • AOD’s friendly and professional support team handle all support incidents and service requests and can act as either a single point of contact for all staff, or an escalation point for businesses in-house expertise.
  • AOD’s experienced support team can assist you and your staff with virtually any support issues from smartphones, to laptops to office networking equipment.
  • All issues are logged and tracked until they are resolved; proving you with the reassurance that even the smallest issues will be addressed.

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Maintenance Services

  • AOD offers a broad range of options for pro-active maintenance and ongoing management of your on-premise and cloud-based systems that ensure your business-critical systems continue to run reliably and efficiently.
  • AOD’s support and ongoing maintenance services allow you to put the focus back on your core business and strategic operations.
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